TELESALES/CUSTOMER SERVICE AGENT [21/06/2022]
TELESALES/CUSTOMER SERVICE AGENT - STRONGLINE AUTOPARTS LTD.
A position has arisen for a full time Telesales/Customer Service Agent based in our Sales Office in Tallaght, Dublin 24.
Full training will be provided.
Roles and responsibilities include :
Accurate and speedy processing of invoices and credit notes.
Working closely with members of the Warehouse team to ensure the best possible service to our customers.
The processing of returns from Trade Counter customers.
Providing a backup service to our Reps on the road.
Phoning customers back when required.
The efficient and timely answering of inbound telephone calls.
Processing orders accurately and clearly via phone, fax and email.
Monitoring orders that come in online via our Autonet portal for accuracy.
Working well with other members of the Sales Office team to ensure maximum phone cover at all times.
Providing helpful and friendly service to our customers, particularly on technical queries.
The ideal candidate will:
Ideally have previous experience in a similar role.
Have an interest in all things automotive.
Have a good telephone manner.
Be cool and calm under pressure as this is a busy role.
Be helpful, courteous and efficient to customers and to other members of staff.
Be a team player.
Be willing to learn new skills and show initiative.
Be professional and personable.
Be hard working, conscientious and honest.
Enjoy working in a challenging and rewarding environment.
Have a good track record in terms of time keeping and attendance.
If you are interested and would like to be considered for this role please contact Ken Wilkinson in confidence at email@example.com with a full CV, or apply with full CV through Autobizjobs
Strongline Autoparts Ltd.
In order to apply for this job, please click on the "Apply for this Position" button at the top of the page